Returns & Exchanges

At Ourea, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online return portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship the Items

  Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, a refund will be processed to your original payment method within 5 to 7 business days.